Text Conversation with Meritage's After-Sales Customer Service Rep
Texting with Meritage Customer Service Rep, Hector Estrada
Posts
Unpermitted Motor Court Parking - Log and Photographic Evidence
After receiving Meritage Sales' repugnant May 1, 2025 phone caIl during which a Sales agent accused me of driving away Meritage's business and threatened me with arrest, I knew I had to protect myself, so I started logging and reporting incidents of unpermitted motor court parking in the Willow community and, specifically, in the motor court in which I reside. I must confess I feel quite dismayed as my husband and I don't see an end in sight- despite the 3 signs that, in its BBB response to my complaint, Meritage boasted about putting up at its own expense (eyeroll). In the only communication I've had with Meritage to date (which I received with the assistance of the BBB), the builder indicates that it has put up signs (see above picture) at its expense given my concerns. However, as I mentioned in an earlier post, the issue of parking in the motor courts is not MY concern, per se, but rather a rule per Section 4.28.2(b) of the community's CC&Rs which unamb...
3. Why is Parking in the Motor Courts Such a Problem For Us?
As I mentioned in an earlier post, my husband and I moved in to our new home in the Willow community of Meritage's Live Oak development in Redlands, CA on February 28, 2025. Despite the fact that we were the only residents residing in our particular motor court, we started having issues related to egress/ ingress from/ to our garage early on. On March 18, 2025 circa 4pm, I sent a text message to our Customer Service representative, Hector Estrada, regarding two vehicles that were parked at the end of the motor court directly in front of our home and garage. I explained that this was the second such incident and requested assistance. Mr. Estrada was able to phone the individuals and get them to move their two vehicles to the street. Though it is irrelevant, at the time, we erroneously assumed that these individuals were Meritage employees since they were not using the garage attached to the property which they were visiting. We were annoyed (but not yet l...